We operate Customer Service centres at our offices in Christchurch, Timaru and Kaikoura. These centres offer a wide range of publications about issues such as resource consents, the Clean Heat Project and woodburner rules. You can also consult members of staff about specific queries.

Customer Services also provide helpful information and answers to common customer questions via the quick answers section on the website. Check the quick answers section to see whether your query has already been answered.

Contacting Customer Services
Ph: [03] 353-9007 in Christchurch or [03] 687-7800 in Timaru or toll free on 0800 EC INFO [0800 324 636] during business hours.